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This is the same problem people have when writing prose. They think it’s like speaking, where if you say something wrong you can correct it with the next thing out of your mouth - well, not correct it really, but improve it, that is, when you didn’t say it perfectly in the first place and [...]

Aware that even the smallest details of a customer’s experience can be critical in growing revenues, executives at office superstore chain Staples set out to retool their site to offer the most user-friendly e-commerce site imaginable.
This is a fairly straightforward account of a site make-over, but nicely details how Staples discovered that they had [...]

New Architect shows (with examples of the good, the bad, and the ugly), why contingency design is important, and what you should do - including some nice tips I haven’t come across before (like ww.amazon.com [sic]).
This is another one of those areas where people seem to be paralyzed by their inability to create a 100% [...]